Refund policy

At Love of Self, we are dedicated to ensuring our customers' satisfaction with their purchases. We understand that occasionally, a customer may need to return an item. To facilitate a smooth return process, we have outlined our return policy below.

  1. Damaged Items: If you have received a damaged item, please notify us within 30 days of receiving the item to be eligible for a replacement or return. To initiate the process, kindly contact our customer support team at ella@lovebyella.com with your order number, a description of the damage, and supporting photographic evidence.

  2. Unsatisfied with Purchase: We strive to provide high-quality products, but if you are unsatisfied with your purchase, you may return the item(s) within 14 days of receiving the order. To begin the return process, please contact our customer support team at ella@lovebyella.com with your order number and the reason for the return.

Please note the following conditions for all returns:

  • Items must be in their original condition, unused, and in their original packaging.
  • Customers are responsible for the cost of shipping the items back to us. We recommend using a trackable shipping service to ensure the safe return of the items.
  • Refunds will be processed within 7 business days of receiving the returned item(s) and will be issued to the original payment method.

For any further questions or concerns regarding our return policy, please do not hesitate to contact our customer support team at ella@lovebyella.com. We are here to help and ensure your satisfaction with your purchase from us.